Terms and conditions
Terms and Conditions
Welcome to The Brow Look Academy, owned and operated by Gina Shengas. By booking a semi-permanent makeup (SPMU) treatment with us, you agree to the following terms and conditions:
1. Appointments and Deposits
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Booking Fee: A non-refundable deposit is required to secure your appointment and course spot. This deposit will be applied toward the total cost of your treatment. Failure to pay the deposit within 72 hours of booking may result in cancellation of your appointment.
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Rescheduling: You may reschedule your appointment up to 72 hours before the scheduled time without penalty. Rescheduling within 72 hours of the appointment may result in forfeiture of your deposit.
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Cancellations: Deposits are non-refundable. If you cancel your appointment with more than 7 days' notice, your deposit can be transferred to a different treatment or date. Cancellations within 7 days of the appointment will result in the loss of your deposit.
2. Client Responsibilities
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Patch Test: A patch test is required at least 48 hours before the treatment for clients who have not previously undergone SPMU. It is your responsibility to arrange this test. Failure to complete a patch test may result in cancellation of your appointment. A patch test waver form is also available at your own risk we are not liable for any reactions that may occur.
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Medical Conditions: You must disclose any medical conditions, allergies, or medications that may affect the outcome of the treatment. Certain conditions may contraindicate SPMU procedures.
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Aftercare: Proper aftercare is crucial for optimal results. Failure to follow aftercare instructions may lead to complications such as infection, pigment loss, or suboptimal results.
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3. Treatment Outcomes
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Results: While we strive for perfection, individual results may vary due to factors such as skin type, lifestyle, and adherence to aftercare. We cannot guarantee exact outcomes.
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Discoloration: Over time, pigments may fade or change color due to factors like sun exposure, skin type, and the body's natural healing process. Regular touch-ups are recommended to maintain desired results.
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Allergic Reactions: Although rare, allergic reactions can occur. By undergoing the patch test and proceeding with treatment, you acknowledge this risk.
4. Liability
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Limitations: The Brow Look Academy and Gina Shengas are not liable for:
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Adverse outcomes resulting from undisclosed medical conditions or allergies.
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Complications arising from failure to follow aftercare instructions.
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Variations in healed results due to individual skin characteristics.
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Perma Blend Pigments: We use Perma Blend pigments, known for their quality and safety. By consenting to treatment, you agree to their terms of service.
5. Agreement
By booking and paying the deposit for a treatment at The Brow Look Academy, you acknowledge that you have read, understood, and agree to these terms and conditions. This agreement absolves The Brow Look Academy and Gina Shengas of liability for any adverse outcomes beyond our control.
For any questions or further clarification, please contact us directly.
Shipping Policy
The Brow Look ("we" and "us") is the operator of (https://Thebrowlook.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
The Brow Look will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(The Brow Look) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
The Brow Look will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect The Brow Look to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
The Brow Look will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The Brow Look encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Brow Look at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at Thebrowlook@outlook.com